With a wealth of experience, Ryoss People is a trusted offshoring partner in the Philippines that connects businesses to skilled talent and scalable solutions. From ready-made services to dedicated teams, we remove the burden of overheads, recruitment, and management with simple, low-risk models that cut costs and drive growth.
Dedicated Staff for Businesses
Complete Outsourcing Solutions
Projects & Project Management
DEDICATED STAFF
Global Talent, Efficient Growth.
Access Global Talent and Drive Efficiency with Our Dedicated Staff Service.
Scale with Confidence
Ryoss People connects you with top-tier talent across Administration, Customer Service, Sales & Marketing, Finance, and Software Development & IT Support, without the cost and complexity of traditional hiring.
Our streamlined recruitment and onboarding process gives you rapid access to professionals who are the right fit for your business. We deliver tailored training, continuous performance oversight, and ongoing operational support to ensure your teams stay productive and aligned.
With compliance, payroll, and admin fully managed by us, you’re free to focus on what matters most, driving growth and delivering results.
DEDICATED STAFF
IT Support and Software
Support & Infrastructure
✔ Helpdesk and Technical Support (L1-L3)
✔ Network and Systems Administration
✔ Cloud Services Management (AWS, Azure, GCP)
✔ IT Security Monitoring and Incident Response
✔ Hardware and Software Asset Management
✔ Backup and Disaster Recovery Support
✔ Microsoft 365 / Google
✔ Workspace Administration
✔ VoIP and Telephony Support
Software Development
✔ Front-End Development (HTML, CSS, JavaScript, React, Angular, Vue.js)
✔ Back-End Development (Node.js, .NET, Java, Python, PHP, Ruby)
✔ Full-Stack Development
✔ Mobile App Development (iOS/Android/Flutter/React Native
✔ API Development and Integration
✔ CMS Development (WordPress, Drupal, Joomla)
✔ Custom Web Application Development
✔ Software Testing and QA (Manual & Automated)
Data & Analytics
✔ Data Entry and Data Processing
✔ Database Administration (MySQL, SQL Server, PostgreSQL, MongoDB)
✔ Data Warehousing and ETL
✔ Business Intelligence (BI) & Reporting (Power BI & Tableau)
✔ Data Visualisation and Dashboarding
✔ Data Cleansing and Validation
DevOps & Automation
✔ CI/CD Pipeline Setup and Management
✔ Infrastructure as Code (Terraform, Ansible, CloudFormation)
✔ Containerisation (Docker, Kubernetes)
✔ Monitoring and Logging (Prometheus, Grafana, ELK Stack)
✔ Release Management and Deployment Support
DEDICATED STAFF
Sales and Marketing
Sales Support & Lead Generation
✔ Cold Calling and Warm Calling
✔ Lead Sourcing and Prospect List Building
✔ Appointment Setting and Calendar Management
✔ CRM Management and Data Entry (e.g., Salesforce, HubSpot)
✔ Follow-up Campaigns (Email, Phone, SMS)
✔ Sales Funnel Support (Top to Bottom of Funnel)
✔ Outbound Sales Campaigns (B2B/B2C)
✔ Sales Reporting and Analytics
Sales & Account Management
✔ Inbound Sales Handling
✔ Product/Service Demos and Walkthroughs
✔ Pipeline Management
✔ Upselling and Cross-Selling Support
✔ Customer Retention Programs
✔ Post-Sales Follow-up and Relationship Management
Digital Marketing & Creatives
✔ Social Media Management (Content Creation, Scheduling, Engagement)
✔ Paid Advertising (Meta Ads, Google Ads, LinkedIn Ads)
✔ Search Engine Optimisation (SEO) – On-page & Off-page
✔ Email Marketing (EDMs, Newsletters, Automation Campaigns)
✔ Content Marketing (Blog Posts, Case Studies, eBooks)
✔ Website Content Updates and Landing Page Creation
✔ Marketing Funnel Design and Lead Nurturing
Strategy & Campaign Execution
✔ Marketing Planning and Calendar Management
✔ Campaign Coordination and Execution
✔ Brand Messaging and Positioning Support
✔ Competitor Research and Market Analysis
✔ Event Marketing and Webinar Coordination
✔ Customer Feedback Collection and Surveys
Analytics & Performance Tracking
✔ Marketing Metrics and KPI Reporting
✔ Campaign Analysis and Optimisation
✔ CRM and Marketing Automation Reporting
✔ Google Analytics and Tag Manager Support
✔ Dashboard Building (e.g., Data Studio, Power BI)
DEDICATED STAFF
Professional Services
Business Administration
✔ Calendar & meeting management
✔ Travel and accommodation bookings
✔ Office documentation and file management
✔ Email and inbox management
✔ Task tracking and workflow coordination
✔ Procurement and supplier coordination
✔ Internal reporting and admin process improvement
Executive and Virtual Assistance
✔ Executive calendar and diary management
✔ Email screening and response drafting
✔ Presentation preparation and formatting
✔ Expense tracking and reimbursements
✔ Personal task assistance for executives
✔ Coordination of internal and external stakeholders
✔ Research and briefing notes
Receptionist Duties
✔ Answering and directing phone calls
✔ Managing online chat or reception platforms
✔ Appointment scheduling and confirmation
✔ Message taking and follow-ups
✔ Visitor or client intake and handling
✔ Voicemail monitoring and transcription
✔ Frontline customer interaction management
Customer Service
✔ Multi-channel customer support (phone, email, chat, social media)
✔ Order processing and tracking
✔ Customer feedback collection and escalation
✔ Returns, complaints, and service recovery management
✔ Loyalty and retention support
✔ CRM management and data entry
✔ Technical support triage or first-level troubleshooting
Data Processing
✔ Data entry and cleansing
✔ CRM and database maintenance
✔ Lead and contact list building
✔ Report generation and formatting
✔ Form processing and digitization
✔ Market or business data research
✔ Transcription and document conversion
DEDICATED STAFF
Finance and Accounting Services
Bookkeeping
✔ Daily transaction recording
✔ Bank and credit card reconciliation
✔ General ledger maintenance
✔ Chart of accounts setup and management
Accounts Payable
✔ Invoice processing and entry
✔ Supplier payment scheduling
✔ Vendor account reconciliation
✔ AP aging reports
Accounts Receivable
✔ Invoicing and billing
✔ Payment follow-up and collections
✔ Customer account reconciliation
✔ AR aging and cash flow reporting
Payroll Services
✔ Payroll processing and disbursement
✔ Timesheet management
✔ Leave and benefits tracking
✔ Statutory compliance (SSS, PhilHealth, Pag-IBIG, etc.)
✔ Payroll tax calculations and reporting
Financial Reporting
✔ Monthly, quarterly, and annual financial statements
✔ Budgeting and forecasting support
✔ Cash flow analysis
✔ Management reports and dashboards
Tax and Compliance
✔ VAT/GST and other tax filing support
✔ Regulatory compliance preparation
✔ Documentation for audits
✔ Coordination with external accountants or auditors
Expense Management
✔ Employee reimbursement processing
✔ Business expense tracking and categorisation
✔ Credit card reconciliation
Financial Analysis
✔ Profitability and cost analysis
✔ KPI tracking and reporting
✔ Pricing and margin analysis
✔ Trend and variance analysis
Software and System Support
✔ Expertise with QuickBooks, Xero, MYOB, NetSuite, SAP, etc.
✔ ERP data entry and support
✔ Migration and cleanup of financial systems
COMPLETE OUTSOURCE SOLUTIONS
Ryoss People: Complete Teams, Ready-to-Go.
At Ryoss, we don’t just fill roles, we build and manage full offshore teams to run key business functions. From call centres and finance back offices to student admissions and data hubs, we help you scale fast and operate lean.
Need a 24/7 support team or an entire virtual campus centre? We handle recruitment, training, and performance to deliver seamless, KPI-driven results, like an extension of your own team.
Complete outsource solutions
Customer Service Centres
Comprehensive Customer Service Solutions
Omnichannel Support Delivery
✔ Customer interactions handled across phone, email, live chat, and social media
✔ Seamless experience ensured through unified communication
✔ Consistent service standards maintained across all channels
Skilled Teams with Industry Experience
✔ Customer service professionals trained to embody your brand values and meet service standards
✔ Industry knowledge, soft skills development, and continuous training provided
✔ Ensuring responsive, empathetic support at all times
Scalable and Cost-Efficient Operations
✔ Flexible resourcing model to handle seasonal demand or market expansion, allowing efficient scaling
✔ Cost-effective operations with strong quality controls to maintain service excellence
Technology-Driven Performance
✔ Utilise advanced CRM, automation, and analytics tools to enhance service delivery and monitor key metrics in real time
✔ Ensure continuous improvement in customer satisfaction and operational efficiency
Complete outsource solutions
Call Centres / Contact Centres
Professional Call & Contact Centre Solutions
✔ High-performance call and contact centre services for modern businesses
✔ Covers inbound support, outbound sales, live chat, email, and full omnichannel delivery
✔ Delivered with professionalism and care
Reliable Talent, Handpicked for Performance
✔ Handpicked skilled and reliable professionals
✔ Strong communication and cultural fit
✔ Each agent is trained to understand your business inside and out
✔ Seamlessly integrates into your team from day one
Technology-Enabled, Results-Driven
✔ Enterprise-grade tech solutions
✔ Smart call routing
✔ CRM integration
✔ Call recording
✔ Analytics and live dashboards
Experience That Builds Confidence
✔ Deep industry experience to deliver results at scale
✔ Local leaders driving team coaching
✔ SLA adherence and continuous improvement
✔ Ensuring KPIs are met
Complete outsource solutions
Student Admissions and Education Support
Deep Experience
✔ Years of experience in BPO services for student admissions and education support
✔ Deep understanding of education provider pressures (enrolment, compliance)
✔ Services designed to help you meet targets with confidence and consistency
An Understanding of Industry Technology
✔ Specialise in education platforms: Student Management Systems, CRMs, learning platforms, and application portals
✔ Expertise in optimising tech for efficient, accurate, student-focused outcomes at scale
Investing in Student Experience
✔ Focus on the student experience, from application inquiries to ongoing support
✔ Ensure every interaction is timely, informed, and aligned with your brand
✔ Trained teams collaborate with your institution to protect your reputation
✔ Deliver measurable results
Complete outsource solutions
Sales Support and Lead Management
Sales Support
✔ Handle lead qualification to post-sale follow-ups
✔ Free your team to focus on closing deals and building client relationships
✔ Data-driven approach to streamline processes
✔ Enhance conversions for long-term growth
Lead Management
✔ Manage lead generation, nurturing, and scoring with advanced tools and methods
✔ Segment leads based on specific criteria
✔ Continuously analyse performance to optimise the sales funnel
✔ Improve conversion rates
CRM Optimisation
✔ Expert CRM setup, customisation, and management
✔ Ensure accurate data, better reporting, and effective collaboration
✔ Align CRM with sales goals
✔ Improve decision-making, pipeline visibility, and revenue growth
Data-Driven Insights
✔ Comprehensive lead tracking and analytics for decision-making insights
✔ Analyse sales patterns, refine lead scoring, and improve forecasting
✔ Provide actionable intelligence for continuous improvement
✔ Help your business stay ahead with data-driven insights
Complete outsource solutions
Document and Data Management
Comprehensive Document & Data Management
✔ End-to-end document and data management
✔ Includes digitisation, categorisation, storage, and retrieval
✔ Keep documents organised, secure, and easily accessible
✔ Enhance workflows and operational efficiency
Seamless Integration with Existing Systems
✔ Integration with existing systems and tech-stacks
✔ Optimise data management for paper and digital records
✔ Create custom workflows to boost productivity
✔ Ensure consistency and compliance
Advanced Data Security & Compliance
✔ Prioritise data security and compliance
✔ Use secure cloud platforms and encryption
✔ Protect against unauthorised access
✔ Ensure compliance with GDPR, HIPAA, and other standards
Efficient Document Digitisation & Storage
✔ Help transition from paper to digital
✔ Provide document scanning, indexing, and archiving
✔ Reduce storage costs with streamlined digitisation
✔ Enable faster, more efficient document retrieval
✔ Keep your business agile and responsive
Data Analytics & Reporting
✔ Advanced data analytics using AI and machine learning
✔ Process large volumes of data efficiently
✔ Generate custom reports and uncover trends
✔ Deliver insights for informed decision-making and growth
Complete outsource solutions
Data Processing and Back Office
Comprehensive Back Office Solutions
Data Processing Excellence
✔ Expert data processing services
✔ Transform raw data into clear, actionable insights
✔ Smart data entry, cleansing, and analysis
✔ Fast, high-quality results tailored to your needs
Scalable Administrative Support
✔ Flexible admin support to scale with ease
✔ Cover customer service, accounting, and more
✔ Ensure consistent quality and smooth operations
✔ Reduce costs while handling any volume
Technology-Enabled Operations
✔ Streamline back office with smart tech and tailored workflows
✔ Automate tasks and eliminate bottlenecks
✔ Provide real-time insights for better decisions
✔ Combine expert support with innovation for effortless operations
Projects & Project Management
Onshore Project Management: Local Support, Seamless Delivery
To complement our offshore BPO services, Ryoss provides onshore project management based in Australia, giving clients the assurance of local support and a culturally aligned point of contact.
Acting as a vital link between your business and our teams in the Philippines, our onshore project managers bring clarity, accountability, and responsiveness. With a local expert embedded in your project, we ensure your goals are fully understood and confidently delivered.
Local Point of Contact
✔ Australian-based project managers for direct, culturally aligned contact
✔ Translate your needs and bridge technical gaps
✔ Ensure seamless alignment between strategy and execution
Effective Coordination Across Borders
✔ Manage planning, coordination, and delivery across BPO projects
✔ Bridge communication between your team and our offshore operation
✔ Onshore managers align priorities and track timelines
✔ Ensure deliverables stay on course for smooth, efficient outcomes
Cultural Alignment and Reduced Risk
✔ Onshore managers bridge cultural gaps in offshore projects
✔ Ensure alignment with Australian standards and business norms
✔ Enable better collaboration and faster decision-making
✔ Strengthen stakeholder relationships
Real-Time Oversight and Reporting
✔ Full visibility with proactive oversight from onshore project managers
✔ Regular updates and clear performance metrics
✔ Stay informed while we handle offshore delivery
✔ Free your team to focus on core priorities
Frequently Asked Questions
Understanding How Ryoss Group Can Drive Your Success
What services does your Australian management company provide?
We act as your local partner in Australia, managing the full offshore staffing journey, from recruitment and onboarding to payroll, HR compliance, performance management, and ongoing team support. Our BPO and VA services are designed to take care of the entire back-office setup, so you can focus on growing your business while we handle the rest.
Who employs the offshore staff, us or you?
All offshore staff are legally employed by our dedicated BPO company in the Philippines. You maintain control over their day-to-day tasks and direction, while we handle the employment, compliance, and support functions behind the scenes.
Are you an Employer of Record (EOR)?
No, we are not an EOR. We are a BPO and VA service provider with a registered company in the Philippines that directly employs and supports your offshore team. This allows us to deliver a fully managed staffing solution without placing the employment burden on your business. If you require an EOR service, we would be happy to talk to you.
How do you ensure compliance with local employment laws in the Philippines?
Our Philippine BPO company is fully registered and compliant with all local labour laws. We handle all government-mandated benefits, tax contributions, employment contracts, and employee protections, ensuring everything is above board and risk-free for your business.
What are the benefits of using your BPO and VA services instead of hiring directly?
You get access to top talent without the hassle or legal risk. We manage everything, from hiring to HR to payroll, under our legal structure in the Philippines, while providing full support in Australia. It’s a compliant, cost-effective, and low-risk way to grow your team.
How is payroll and tax managed for offshore staff?
We take care of all payroll functions, including tax and statutory contributions, through our Philippine operations. In Australia, you receive a single monthly invoice that includes a full breakdown of costs, no surprises, no admin.
How do you recruit and match the right staff to our business?
Our expert recruitment team sources candidates based on your needs, culture, and role specifications. We handle initial screening, but you remain involved by reviewing shortlisted CVs, interviewing candidates, and making the final hiring decisions.
What happens if there’s a performance issue with an offshore team member?
We proactively manage staff performance through KPIs, feedback, and regular check-ins. Our HR team supports you with coaching, improvement plans, and, if needed, role replacement, ensuring your team performs at the standard your business expects.
How do we communicate with and manage our offshore team?
Your offshore team works using your preferred platforms and tools, just like your local team. We provide guidance on onboarding, communication processes, and productivity tools to make the integration seamless and efficient.
How fast can we start building our offshore team?
Once we agree on the role requirements, we typically present shortlisted candidates within 1–2 weeks. From selection to onboarding, most roles can be filled and operational within 2–4 weeks, depending on the complexity of the position.
MANILA
One Global Place, 5th Ave. Cnr. 25th St., BGC, Taguig
SYDNEY (HQ)
Level 2 56 Bowman Street, Pyrmont NSW 2009
HOBART
Level 2, 18 Ross Avenue, Rosny Park, Tasmania 7018