Privacy Policy
Effective Date: 01/01/2025
Ryoss Ideas Pty Ltd (ABN 46 672 421 046)
Trading as: Ryoss
Website: https://ryoss.co
At Ryoss Ideas Pty Ltd (“Ryoss”, “we”, “us” or “our”), we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy sets out how we collect, use, store, and disclose your personal information.
1. What Personal Information We Collect
The types of personal information we collect may include:
- Identity information: full name, job title, date of birth, company name
- Contact information: email address, phone number, postal address
- Business information: ABN/ACN, company size, services used
- Financial information: payment methods, transaction history
- Usage data: IP address, browser type, device information, cookies, website activity
- Employment data: resumes, qualifications, employment history (for job applicants)
- Sensitive information: only where required and with consent, such as diversity data for hiring
2. How We Collect Personal Information
We collect personal information directly and indirectly through:
- Forms on our website or partner websites
- Email, phone, SMS, and other communications
- Job applications and onboarding processes
- Cookies and analytics tools (e.g. Google Analytics)
- Third-party platforms and integrations you authorise (e.g. CRMs, SaaS tools)
- Publicly available sources (e.g. LinkedIn, ABN Lookup)
3. Why We Collect and Use Your Information
We collect, use and disclose personal information for purposes including:
- Providing and managing our services (outsourcing, recruitment, incorporation, consulting)
- Responding to enquiries and providing customer support
- Facilitating payments and invoicing
- Sending marketing communications (you can opt out at any time)
- Managing partnerships and vendor relationships
- Internal reporting, analytics, and business development
- Recruitment and employment-related purposes
- Meeting our legal and regulatory obligations
4. Disclosure of Personal Information
We may disclose your personal information to:
- Our internal teams and subsidiaries (e.g. Ryoss Labs, Ryoss Support)
- Professional service providers (e.g. legal, accounting, IT support)
- Technology partners and SaaS vendors (e.g. CRM, HR systems, analytics)
- Offshore contractors or affiliates in the Philippines or other jurisdictions, where reasonably required
- Government agencies, regulators, or law enforcement if legally required
We will take reasonable steps to ensure any third parties we deal with respect your privacy in accordance with the APPs.
5. Cross-Border Data Transfers
As part of our operations, your data may be stored or processed in countries outside of Australia, including but not limited to the Philippines. When transferring data overseas, we take reasonable steps to ensure the recipient complies with privacy obligations comparable to those under the Privacy Act.
6. Storage and Security
We store your data using secure infrastructure, including:
- Cloud storage solutions with Australian or international data centres
- Encryption in transit and at rest where applicable
- Role-based access control and MFA for internal systems
- Regular data backups and patch management
We retain your personal information for as long as necessary to fulfil its intended purpose and comply with legal obligations.
7. Access, Correction, and Your Rights
You may request access to or correction of your personal information at any time by contacting us (details below). We will respond within a reasonable time and in accordance with the APPs. If we deny your request, we will explain why.
You also have the right to:
- Withdraw consent where processing is based on consent
- Opt out of direct marketing
- Lodge a complaint if you believe we have breached your privacy
8. Cookies and Analytics
Our website uses cookies and similar technologies to:
- Improve your browsing experience
- Measure traffic and performance
- Support functionality such as form submissions
You may manage cookies via your browser settings. Disabling cookies may affect your experience.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to read their policies before providing personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date shown at the top.
11. Contact Us
If you have any questions, concerns or complaints about your privacy or this policy, please contact:
Privacy Officer
Ryoss Ideas Pty Ltd
Email: [email protected]
Phone: +61 1300 358 715
Postal: Level 2, Suite 9/56 Bowman St, Pyrmont NSW 2009
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.