Named Account Manager: A designated contact responsible for understanding and coordinating the client relationship.
Dedicated Account Management
A named account manager providing one accountable point of contact for workforce, HR, payroll, technology, facilities and operational matters.
Clear communication through one trusted relationship
Coordinated support across every part of the EOR solution
About This Service
Dedicated Account Management forms part of Ryoss’ broader Employer of Record solution. It gives each client a consistent point of contact who understands the workforce, operating model, priorities and agreed service arrangements. The account manager coordinates the appropriate Ryoss teams, tracks actions and helps ensure issues are resolved without the client having to manage multiple providers or contacts.
What's Included
Client and Workforce Familiarisation: Detailed knowledge of the client’s team structure, roles, expectations and service configuration.
Central Communication Point: One contact for employment, payroll, benefits, hardware, facilities and operational enquiries.
Cross-Service Coordination: Management of actions involving different Ryoss specialists, providers or operational teams.
Employee Issue Oversight: Coordination of workforce matters requiring HR, payroll, technical or facilities support.
Service Request Management: Logging, prioritisation and monitoring of client requests through to completion.
Regular Status Updates: Clear communication on open actions, service matters, risks and priorities.
Escalation Management: Prompt coordination of urgent or sensitive issues with appropriate senior specialists.
Workforce Change Support: Management of new hires, departures, compensation changes, equipment needs and workspace adjustments.
Service Review Meetings: Periodic discussions covering performance, workforce needs, recurring issues and future priorities.
Growth and Capacity Planning: Coordination of additional recruitment, facilities, technology and support as the team expands.
Client Advocacy: Internal representation of the client’s expectations and commercial priorities across Ryoss.
Typical Use Cases
Managing a Multi-Service EOR Arrangement
You use several Ryoss services and need one person to coordinate everything.
Supporting a Larger Dedicated Team
You require structured communication, action tracking and ongoing workforce oversight.
Reducing Management Complexity
You want to avoid dealing separately with recruitment, payroll, HR, IT and workspace providers.
Managing Frequent Workforce Changes
Your team is growing, changing or operating across multiple roles and locations.
Supporting Sensitive Employee Matters
You need a reliable contact who understands the history, policies and operating context.
Maintaining Service Accountability
You want clear ownership of requests, communication and issue resolution.
Step-by-Step Engagement Process
Account Introduction and Handover
The account manager is introduced and briefed on the client, workforce and agreed services.
Communication and Governance Setup
Contacts, reporting routines, approvals, escalation pathways and service expectations are confirmed.
Ongoing Service Coordination
The account manager manages requests and coordinates the relevant Ryoss teams and providers.
Review and Improvement
Service performance, workforce needs and recurring issues are reviewed with practical recommendations.
Growth and Transition Support
The account manager coordinates scaling, service changes and any later move into the client’s own entity.
Let's build the right solution for you.
Tell us what your business needs help with, whether it's a quick idea or a detailed brief. Our team will work on a tailored solution and reach out right away.