Technology Requirements Review: Confirmation of role requirements, device standards, operating systems, software, peripherals and security controls.
Hardware, Enterprise IT and Technical Support
Procurement or leasing of enterprise-grade hardware, supported by configuration, deployment, asset management, secure infrastructure and Level 1 and Level 2 technical assistance.
Ready-to-use technology configured around your operating requirements
Complete hardware and technical support throughout the employee lifecycle
About This Service
Hardware, Enterprise IT and Technical Support forms part of Ryoss’ broader Employer of Record solution. It equips individual employees or complete teams with the technology and infrastructure required to work securely and effectively. Ryoss can manage the complete lifecycle, from specification and procurement through configuration, support, retrieval and replacement.
What's Included
Enterprise Hardware Sourcing: Procurement of laptops, monitors, accessories and other approved equipment through suitable local suppliers.
Purchase and Leasing Models: Flexible commercial options based on client ownership, duration and cash-flow preferences.
Device Configuration: Installation of approved software, user profiles, security tools and client-specific settings.
Hardware Deployment: Delivery and setup for remote, hybrid or office-based employees.
Enterprise IT Infrastructure: Coordination of connectivity, networks, access controls and related infrastructure required by the team.
Asset Tracking: Registration of device ownership, serial numbers, assigned users, warranty status and location.
Endpoint and Device Management: Support with updates, security controls, access and approved remote-management tools.
Level 1 Technical Support: Assistance with routine user, access, software and connectivity issues.
Level 2 Technical Support: Escalated troubleshooting and more complex technical assistance within the agreed scope.
24/7 Support Options: Extended or continuous support coverage for businesses requiring assistance outside standard operating hours.
Repair and Warranty Management: Coordination of troubleshooting, repairs, replacement equipment and supplier warranties.
Exit and Retrieval Management: Collection of devices when employees leave, relocate or change roles.
Secure Data Wiping: Removal of access and company information before reassignment, storage, return or disposal.
Lifecycle Planning: Monitoring of equipment age, performance and replacement requirements.
Typical Use Cases
Equipping a New Employee
You need configured hardware delivered and ready before the employee’s first day.
Standardising a Dedicated Team
You require consistent devices, software and controls across multiple employees.
Supporting Remote and Hybrid Work
Your team needs reliable technology and local support outside a central office.
Operating Around the Clock
You require technical support aligned to extended, regional or global business hours.
Meeting Security Requirements
You need managed devices, controlled access and documented hardware processes.
Avoiding Internal IT Administration
You want one provider to manage procurement, deployment, support and the equipment lifecycle.
Step-by-Step Engagement Process
Technology and Support Scoping
We confirm hardware, software, security, infrastructure and support requirements.
Sourcing and Approval
Ryoss presents suitable purchase or leasing options for client approval.
Configuration and Deployment
Devices are configured, recorded and delivered to the employee or workplace.
Technical and Asset Management
Ryoss provides agreed technical support, infrastructure coordination and lifecycle tracking.
Retrieval and Replacement
Equipment is recovered, secured, repaired, reassigned, replaced or disposed of as required.
Let's build the right solution for you.
Tell us what your business needs help with, whether it's a quick idea or a detailed brief. Our team will work on a tailored solution and reach out right away.